Communications
Communications prepares the learner to communicate verbally and non-verbally in standard everyday tasks and in work-related tasks, operating independently while under general direction.
Course Code
5N0690
Entry Requirements
• Over 18 years old
• Good spoken and written English
• QQI level 4 certificate
• Leaving certificate and/or relevant life and work experience
Qualification
QQI Level 5
Duration
4 days
Assessment
Portfolio / Skills Demonstration
• Participants must have:
– Proof of name and date of birth
– PPS Number
• Cancellation fee:
– 100% price for cancellations made less than 7 days in advance, or in case of no-show
– No fee for cancellations made 7 or more days in advance
Learners will be able to:
1 Analyse a range of current issues in communications and information technology
2 Summarise in practical terms the elements of legislation that must be observed in a personal and/or work context, to include health, safety and welfare at work and communications-related legislation
3 Use appropriate non-verbal and visual communication in personal- and work-related settings, to include one-to-one, in a group/team, and in formal and informal interaction
4 Demonstrate verbal skills appropriate to working under general direction, to include making a case and presenting a point of view in group discussion, formal meetings, interviews
5 Demonstrate listening skills appropriate to working under general direction, to include making eye contact, receiving and interpreting information, control of personal response
6 Use reading techniques appropriate to a task, to include skimming, obtaining an overview, identifying key points, critical evaluation, in depth analysis
7 Critique information from a range of complex written material, to include technical/vocational, personal, literary, and written and visual media texts
8 Research a relevant vocational topic, to include use of primary and secondary sources, acknowledgement of sources, use of enquiry techniques and methods to establish validity and reliability
9 Use drafting, proofreading and editing skills to write a range of documents that follow the conventions of language usage (spelling, punctuation, syntax), to include creative writing, business proposals, correspondence, reports, memoranda, minutes, applications
10 Demonstrate communications styles and techniques relevant to different situations in work and leisure, to include one-to-one and group contexts in conversation, interview, oral presentation, question and answer session and for the purposes of persuading, advocacy and informing
11 Choose the appropriate communications technology to give and receive requests, instructions, suggestions, discussion and feedback in both work and leisure, to include a rationale for choosing one technology over another in different contexts and for different messages.
Price
€295.00
Funding
Course funding options may be available, depending on eligibility. Contact your local Intreo office or Local Employment services.
Protection for Learners
Glin National College (GNC) offers students learner protection insurance, which ensures that learners of a validated programme of three months or longer leading to a QQI award have an opportunity to complete that programme, or are refunded the money most recently paid if that programme ends before they complete it. Each learner receives a Learner Protection Insurance Policy in their name and we will notify them in writing of any change in information within 14 days of becoming aware of that change.
Complaints Procedure
It is our policy to deal with any expression of dissatisfaction concerning our services or their provision in a fair manner. Complainants should raise their concerns as soon as possible, and where the conduct complained of is violent or criminal in nature, the Gardai will be contacted without delay.
While in no way diminishing the issue or the effects on individuals, an informal approach should be the first course of action as it can often easily resolve matters. If the situation or behaviour continues, the complainant can proceed to making a formal complaint. If a hearing by investigation is required, its results evaluate whether the complaint is valid or invalid, or is malicious, or whether there is insufficient evidence. If a complaint is not resolved to the satisfaction of the complainant, it may be referred again for internal review by Glin National College or in writing to the office of the Chairperson of the Board of Management.
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